privacy at olsen fashion canada

At Olsen, we recognize that the protection of your Personal Information is a very important principle in building trust and maintaining a good relationship with you.  Protecting you, the customers’ privacy is very important to us.

We have included in this Privacy Policy details related to how we collect, store, use and protect the information you decide to provide to us. This Privacy Policy identifies:

  • why we collect your personal information;
  • the information that is collected by us;
  • how we use and store your information;
  • how we may share your information; and
  • how you may contact us.

Olsen Fashion Canada will not collect, use or disclose your personal information other than in compliance with this policy.

In addition, to ensure that you feel secure while visiting an Olsen Fashion retail store and/or using our website we would like to outline our data protection and privacy policy to explain what we do with the data we collect.

Your Personal Information

The personal information that is collected by Olsen Fashion Canada is used to provide you with an enjoyable and personalized shopping experience.

We value the trust you have placed in us and we are taking all appropriate measures to safeguard your personal information and maintain your confidence. Your privacy is important to us; this Privacy Policy identifies why we collect your personal information, what information is collected and how we use your information.

 

Information Collected

We at Olsen limit the amount and type of information that we collect to that which is necessary for the identified purposes and do not collect your Personal Information unless you (directly or indirectly) provide it to us voluntarily.

We receive and retain various information voluntarily provided to use by you when you visit our site or an Olsen Fashion Canada retail location. Or when registering in-store or on our site, as appropriate, you may be asked to provide or enter your name or email address. You may however, visit our site anonymously.

Although the precise details of the Personal Information collected will vary according to the specific purpose, we may typically collect the following Personal Information from or in relation to you:

  • your full name, age, date of birth and gender
  • your billing and delivery addresses, phone and email details;
  • your communication and shopping preferences

Identifying Purposes

The personal information that Olsen Fashion Canada collects is used to provide you with a convenient and increasingly personalized shopping experience. In addition, as part of our business operations, we collect and use personal information for the following purposes including by not limited to:

  • Processing your sale/order and answering questions about the status of your sale/order and to better track purchased or returned merchandise;
  • Respond to your customer service inquiries or requests;
  • Communicating special events, trend reports and promotions to you concerning our products;
  • Provide you with advance notice of upcoming collections;
  • Conducting follow-up regarding level of customer service experience during your store or online visit;
  • To personalize offers, promotions and advertising provided to you based on our understanding of your browsing and shopping habits or purchase history.

 

Consent – Exercising your Options

We will not, as a condition of selling you Olsen Fashion Canada products, require you to consent to the collection, use or disclosure of personal information beyond that which is absolutely necessary.

We want to communicate with you only if you want to hear from us. You are given the opportunity to UNSUBSCRIBE to having your information (which may include, your name, address, phone number, email address, feedback and product preferences) used for purposes of receiving future emails/e-newsletter, of any sort from Olsen Fashion Canada.

You can unsubscribe from receiving these emails, offers and newsletters by clicking on the UNSUBSCRIBE link found in every electronic message you receive.

OR

You may withdraw your consent by sending an email to info@olseneurope.com with “Unsubscribe me” in the subject line along with your complete contact information.

You may also write to us directly at:

 

Write to use at:

Olsen Fashion Canada
5112 Timberlea Blvd
Mississauga, ON L4W 2S5
(905) 290-1919

If you have any concerns whatsoever, with regard to the unsubscribe functionality that we make available to you, please contact us at the address above.

Disclosure of your Information

Under no circumstances will Olsen Fashion Canada sell, distribute, or otherwise disclose personal information or contact lists to third parties.

 

Safeguarding your Personal Information

Olsen Fashion Canada instituted safeguards to check that our internal procedures meet our stated policies.  Once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorized access. Olsen maintains personal information through a combination of paper and electronic files. Where required by law or disaster recovery/business continuity policies, older records may be stored in a secure, off-site location.

Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibly or liability for these policies. Please check these policies before you submit any personal information.

 

Retention

Olsen Fashion Canada will retain personal information only for the duration it is needed for conducting business. Once personal information is no longer required, it will be destroyed in a safe and secure manner.

 

Updating the Privacy Policy

Olsen Europe Canada may update its privacy policy from time to time to reflect changes in our information practices. As such, we advise that you visit our website from time to time to review the changes.

Access, Correction & Compliance

Olsen has procedures in place in order to receive and respond to enquiries about Olsen policies and practices relating to its handling of Personal Information. Any complaint or enquiry should be made in writing and addressed as shown below.
Olsen investigates all complaints. Requests will be forwarded to the Information Officer.

If the complaint is found to be justified, Olsen will take appropriate measures to resolve the matter, including, if necessary, amending its policies and practices.

 

If you are not completely satisfied with our privacy policy and wish to submit comments or concerns regarding our practices, or to access or make corrections to your personal information please contact Olsen Fashion Canada:

By Mail:
Olsen Fashion Canada 5112 Timberlea Blvd, Mississauga, ON L4W 2S5

By Phone:
1 (800)268-1919

By Email:
info@olseneurope.com

Last Revision: May 2019