olsen

Olsen is an international women's fashion brand. In more than 50 countries worldwide, Olsen is synonymous with fashion for the discerning woman. You can explore our fashion and buy items at our Online Shop. We can also sign-up to our regular newsletter informing you of our latest trends and special offers. The Olsen Online Shop is a simple, secure and convenient way to order. Alternatively you may click on ‘Store Finder' at any time to display a list of retail stockists and our own stores.

The Olsen Online Shop supplies monthly information on the new trends reflected in our collections. Let yourself be inspired. Click on ‘Olsen Trends' to find out more about our latest fashion ideas, and discover what inspires our designers to create these collections. This is the easy way to find the right products to wear, whether from day to day or for special occasions. On the Product Details page, you will find additional information such as the article number and the collection to which it belongs. You can then display further articles that correspond to the same trend. You can also click on ‘Matching Items' to display the product combinations that Olsen recommends

Thanks to its long years of experience in the knitwear sector, Olsen now offers extremely high standards of quality.
Find out more about Olsen. Just click on ‘Olsen's History' and ‘Olsen's Designers' to discover more of what we are about.

Stay in touch with Olsen with the Olsen newsletter:

• Special offers
• Styling tips
• News

You can be sure that the Olsen Online Shop always conforms to all the relevant data-protection legislation and regulations.

If you have any questions regarding our data-protection policy, please contact our Customer Service: 1- 888 - 79 - OLSEN (65736)

We use your data to manage your order and, if you have subscribed to the newsletter, to send you regular information about Olsen and the latest fashion trends.

Olsen naturally uses SSL (Secure Sockets Layer) technology to encrypt your personal data, with particular reference to your bank details.

The Olsen Online Shop makes shopping convenient, simple and secure.

You should be able to use the Olsen Online Shop with every browser.

Whenever you find an article that you like, just click on the ‘Add to shopping basket' button to purchase.  You can then either continue shopping in the Olsen Online Shop or go to the check-out.

You can display the contents of your shopping basket at any time by clicking on ‘Basket/Checkout' icon that appears in the top right-hand corner of each page on the Olsen Online Shop website.

Another useful tip: To find other products that match your desired article, click on the ‘Styling icon' on the Details page, or find further inspiration on the Matching items section. On the corresponding trends page such as Winter Days or L.A. Style you can browse other outfits in this theme.

We are pleased to take your order by phone.

Please use our TOLL-FREE number anytime you want (24 hours / Monday to Friday):

1- 888 - 79 - OLSEN (65736)

The Olsen Online Shop offers you advice at various pages on the website. These include in particular

Olsen Trends: This is where the Olsen Team offers you details, updated every month, of our collections in an inspired and informative way.

Olsen Advice: Colours, materials, figure  - this part of the website enables you to choose the best items for your shape and colouring.

Product Details page - we describe each product individually. Go to the Product Details page at any time to find detailed information on fitting, materials and how to create and maintain the right to look. Use our ‘Styling Icon' to display a whole series of different looks - We hope you enjoy shopping online at Olsen.

The article description on each Product Details page contains information on the fitting and cut of garments, including such details as ‘fitted at the waist', to help you find the right fitting. The Olsen sizing table and measurement feature is also integrated into each Product Details page. In the case of trousers, Olsen has its own designs created to fit the classic female figure. Examples include our ‘Anna' model, which is synonymous with a casual-looking fit and generously-sized legs. This information is likewise incorporated into the Product Details page for each model of trousers, where it can be displayed by clicking on the small ‘trousers' icon.

There is no minimum order rule at the Olsen Online Shop.

The individual prices of our products are exactly the same as in retail stores. The price at time of ordering is binding. You may find special offers at the Olsen Online Shop, such as an offer that applies when buying a complete outfit, or voucher discount.

Please check the Store Finder for your closest retail store.

In general the Olsen Online Shop offers a select assortment of Olsen products.

You can order without registration.

Being a registered customer offers the following advantages:

• Higher convenience: Your personal data is stored.
• Transparency: Detailed overview in "MyOlsen" 

The Olsen Online Shop allows customers to make a purchase by major credit cards: VISA and MasterCard.

If you have any questions in this respect, please contact our Customer Care Department:

TOLL-FREE Service Number: 1- 888 -79 - OLSEN (65736) 

You'll get your invoice via email and in your shipment.

We currently deliver to our customers in

• Germany,
  
• Austria,
  
• The Netherlands,
  
• Denmark,
  
• Finland,
  
• France,
  
• United Kingdom,
• Ireland,
  
• Poland,
• Sweden,
• Canada and
• The United States.
  

Delivery cost is $15.00. Your parcel is shipped with FedEx Express.

Please note the following shipping times:

• British Columbia - 3 days
• Alberta - 2-3 days
• Saskatchewan - 3 days
• Manitoba - 2 days
• Ontario - 1-2 days
• Quebec - 2-3 days
• New Brunswick - 3 days
• Nova Scotia - 3 days
• Prince Edward Island - 3 days
• Newfoundland -  3 days

We are sure that you are going to love your Olsen Europe fashion. If for any reason you are not completely satisfied with your purchase, we're here to help. You have two options:

1. Exchange or return your purchase to any Olsen Europe retail store or Olsen Europe Boutique in The Bay (excluding outlet locations).
   
2. If you are unable to visit a store, you may ship the item(s) to the Olsen Europe warehouse using the pre-printed return label.
Select a shipper of your choice and send the item(s) to
Olsen Europe - eShop Returns
5112 Timberlea Blvd.
Mississauga, ON L4W 2S5

Olsen Europe return policy:

• Unwashed, unworn, regular priced merchandise purchased on the Online Shop may be returned or exchanged at a Canadian Olsen Europe retail store (excluding outlet locations) or to the Olsen Online Shop warehouse within 30 days of receipt.
• Merchandise that is purchased at the Canadian Olsen Europe retail stores may not be returned or exchanged at the the Online Shop warehouse.
• Exchanges are accepted on sale priced merchandise within 30 days of receipt.
• Merchandise reduced by 50% or greater of the original price is not returnable.
• Refunds will be made in the form of the original method of payment.
• Once your return has been received, your refund will be processed excluding shipping costs.
• Your order will be accompanied by a pre-printed return shipping label for your convenience.
• All hangtags and labels must be attached and the original packing slip must accompany returned merchandise.
• Returns and exchanged will only be accepted and processed with a completed return form which may be found on the back of the packing slip.

As soon as you post the returned items, they are on their way to the Olsen Europe Logistics Centre. As soon as the shipment arrives, we will process it as quickly as possible and send you a confirmation e-mail. Please allow a few days for the package to reach us.

We're here to help!

 For inquiries with your order:

Please contact our Customer Service Team from 8am - 5pm CST, Monday to Friday:

TOLL-FREE number: 1- 888 - 79 - OLSEN (65736)

TOLL-FREE fax number: 1 - 866 - 947 - 5669 

EMAIL: eshop@olseneurope.com

 For general inquiries:

TOLL-FREE number: 1- 800 - 268 - 1919

EMAIL: info@olseneurope.com